If you are receiving an error code 57 when you try to load, it means you are experiencing an error typically related to connectivity to our game servers.
To try and resolve the issue, please do the following:
- Reboot the game as required.
- Force close the game and restart your device.
- Try another network connection and ensure you are not loading the game while on a VPN, Proxy, or using custom DNS addresses.
- If you are on Android try clearing the cache of the app by going to Settings->Apps->The Office: Somehow We Manage->Storage and clicking clear cache within there. DO NOT click clear data. Just clear cache if it is available. If it is not available, skip this.
If you continue to have issues and the above doesn't help, contact our support team by creating a support ticket by clicking the "Report" button on the error message. Let them know above the error message that is pasted into the body of the support ticket, not below, what steps you've taken to try and resolve the issue as well as any other helpful information regarding the error.