If you use multiple Google accounts then you may have an issue with the wrong account being associated to The Office: Somehow We Manage app.
The following steps will associate a new Google account to the app so you can use your preferred payment method.
PREPARATION
You should not lose your progress during these steps but we suggest saving your User ID just in case. Go into the game settings (gear icon top right) and take a screenshot. If your progress is not auto-restored then send the screenshot along with the new game's User ID to our Support team and we'll recover it for you.
- IMPORTANT: Uninstall The Office: Somehow We Manage from your device
- Open a web browser on any computer (NOT an Android device)
- Go to https://play.google.com/store
- IMPORTANT: Click the account icon (Top Right) to log into your desired account
- Search and select 'The Office: Somehow We Manage'
- Click 'Install'
- Choose the correct device (if there are multiple options)
NOTE: If you do not see your correct device then you have to sign into the Google account on your device before continuing. - you should get a message "App will be installed on your device soon"
- Open the app on your device.
NOTE: If you did NOT uninstall the app beforehand then the process won't work and you'll have to start over.